
FAQ's
Shipping / Production Info
Shipping / Production Info
Orders are processed within 1–3 business days and typically arrive within 7–15 business days depending on your location. You'll receive a tracking number by email once your order ships. We recommend ordering early in the season to ensure delivery before December 1st.
Returns & Guarantees
Returns & Guarantees
We stand behind our products. Only if your calendar arrives damaged or defective, contact us within 14 days of delivery and we'll send a replacement or issue a full refund. Because this is a seasonal product, we ask that returns are initiated promptly so we can make it right before the holiday.
What if a piece is missing?
What if a piece is missing?
It happens rarely, but if you open a door and find a charm missing or damaged, reach out to us with a photo and your order number. We'll ship a replacement piece to you at no cost — no need to send anything back.
Do I need any DIY experience?
Do I need any DIY experience?
Not at all. Each charm slides right onto the bracelet in seconds. There's no glue, no tools, no complicated assembly. Open the bracelet clasp, slide the charm on, close the clasp. That's it. The whole point is that it's simple enough for kids to do on their own each morning.
What happens after Christmas?
What happens after Christmas?
You keep the bracelets! They're real jewelry you can wear year-round, not just a holiday decoration. Many customers wear theirs as a festive accessory through the winter season, and some swap out charms between the two bracelets to mix up the look. They also make great keepsakes.
Is this a good gift?
Is this a good gift?
It's one of the best-selling gift items we carry. The calendar works for daughters, nieces, girlfriends, moms, teachers, or anyone who loves jewelry and the Christmas countdown. It arrives ready to gift — no wrapping needed. Kids love the daily surprise, and adults love that it's a gift that lasts well beyond December.